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Ember Data Privacy Policy

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Effective Date: November, 2024

At Ember AI, your privacy is our priority. This Data Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing our website or using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, phone number, and other contact details.

  • Payment information for transactions.

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b. Non-Personal Information

  • Browser type, operating system, and IP address.

  • Usage data such as pages visited, time spent on our site, and other analytical data.

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c. Sensitive Data

  • For specific AI-related services, data uploaded for processing may include sensitive or confidential information. Such data will only be used as necessary to deliver the requested service.

2. How We Use Your Information

We use your information to:

  • Provide, improve, and personalize our services.

  • Process payments and deliver purchased products or services.

  • Respond to customer inquiries and support requests.

  • Analyze usage trends and improve website performance.

  • Communicate updates, promotions, and relevant content (with your consent).

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: With trusted third parties who assist in delivering our services (e.g., payment processors, cloud storage providers).

  • Legal Requirements: To comply with applicable laws, regulations, or legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

4. Data Security

We implement robust security measures to protect your data:

  • Encryption for data transmission (e.g., HTTPS).

  • Secure storage systems with restricted access.

  • Regular security audits and monitoring to identify vulnerabilities.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal data:

  • Access and Portability: Request a copy of the data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of your data, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing communications or restrict data processing.

To exercise these rights, contact us at [support@ember-ai.com].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience.

  • Analyze traffic and usage patterns.

You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain personal data only as long as necessary for:

  • The purpose for which it was collected.

  • Compliance with legal, regulatory, or contractual obligations.

8. International Data Transfers

If you are accessing our services outside of [Your Country], please note that your data may be transferred to, stored, and processed in [Your Country] or other jurisdictions where Ember AI operates. We ensure that data protection standards comply with applicable regulations.

9. Updates to This Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the revised effective date.

10. Contact Us

If you have questions, concerns, or requests regarding this policy, please contact us at:

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Ember AI
Email: [support@ember-ai.com]

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