Frequently Asked Questions (FAQ)
General Question
What is Ember AI?

Ember AI is Malaysia’s first interactive learning platform tailored for the SPM syllabus. It offers 24/7 access to AI-powered tutoring, personalized quizzes, and multilingual support to help students excel in their studies.

Who can use Ember AI?

Ember AI is designed for students preparing for SPM exams.

How do I get started?

Click here to sign-up/ login and choose your desired subject or bundle and sign up for a plan that suits your needs.

Are your lessons aligned with the latest SPM syllabus?

Yes, our content is consistently updated to align with the latest KSSM syllabus and exam guidelines.

Can I request content for other subjects or additional materials?

We are continuously expanding our offerings. Feel free to suggest additional subjects or content through our contact channels.

Pricing and Billing
What are your pricing plans?

We offer subscription packages starting from RM89/month.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and online banking. Details are provided during the checkout process.

What happens if I cancel my subscription?

Upon cancellation, you will retain access until the end of your current billing cycle.

Do you offer refunds or a trial period?

Yes, we offer a 7-day money-back guarantee. If you're not satisfied within the first week, you can request a full refund via our support email at hello@ember-ai.com. For further information, kindly refer to our Refund Policy.

Account Management
How do I create an account?

Click on the "Start Now" button on our homepage and follow the registration steps.

How do I reset my password?

On the login page, click "Forgot Password" and follow the instructions to reset your password.

Technical Support
I'm facing technical issues; how can I get help?

For assistance, please contact our support team via hello@ember-ai.com.

Privacy and Security
How do you handle user data?

We prioritize your privacy. Please refer to our Data Privacy Policy for detailed information on data handling practices.

Is my payment information secure?

Absolutely. We use secure payment gateways to ensure your payment information is protected.

Contact Information
How can I contact customer support directly?

You can reach us at hello@ember-ai.com, we will reply within 3 – 5 working days.

Have a different question? Feel free to reach out directly via our email at hello@ember-ai.com.
Don’t Wait Until Trial Exams. Start Scoring Today.
or join our newsletter :
EMBER AI SDN. BHD. (1604323-T)
5-3, Menara Mudajaya, 47810 Petaling Jaya, Selangor, Malaysia